Dedicated Technical Support
Fast, reliable maintenance and incident resolution for existing clients and active projects.
Official Support Policy & Ticket Routing
To guarantee systematic tracking, audit trails, and rapid resolution by the appropriate engineering squad, all support-related messages, issue tickets, server alerts, and maintenance requests are handled exclusively through our dedicated support desk:
📌 Please include your project name, URL, reproduction steps, and error screenshots in your email for priority triage.
Support Response Commitments
Our dedicated team triages incoming tickets continuously to minimize business interruption.
Complete Outage / Down
Production website or API inaccessible, security breach, or payment gateway blockage.
Non-Critical Degradation
Specific page defect, minor UI glitches, or performance degradation with workaround.
General Inquiries & Updates
Content updates, scheduled deployments, minor feature enhancements, or billing queries.
Guidelines for Submitting a Support Ticket
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1.
Always send your ticket from your registered client email address to support@sangamam.co.in.
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2.
Specify the target domain/URL and exact URL where the issue is occurring.
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3.
Attach console error logs, screenshots, or screen recordings illustrating the behavior.
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4.
For urgent out-of-hours emergencies on SLA contracts, prefix your email subject with [URGENT-P1].