Technical Triage

Client Support & Systems SLA

Fast, SLA-governed support and maintenance handled directly by our engineering desk.

Official Support Dispatch Channel

To guarantee systematic tracking, audit trails, and rapid routing to our engineering squads, all support alerts, server issues, bug reports, and task requests must be sent to:

support@sangamam.co.in

Note: Include project name, domain name, detailed reproduction steps, and error logs in your email.

SLA Guidelines

Response Commitments

We process tickets continuously according to severity parameters.

Severity 1 • Critical

Outage / Site Down

Primary business website inaccessible, core payment integrations broken, or security compromises.

Response SLA: Within 1-2 Hours (24/7)

Severity 2 • Moderate

Non-Blocking Glitch

A specific page feature fails, UI layout defects on mobile viewports, or slow database responses.

Response SLA: Within 4-6 Business Hours

Severity 3 • Minor

Consultation & Copy

Text or image changes, static information modifications, or scheduled minor updates.

Response SLA: Within 12-24 Business Hours

Submission Guidelines

1. Ensure the email is sent from your company's registered technical contact address.
2. Clearly identify the domain name and direct URL where the issue is occurring.
3. Include step-by-step instructions showing how our engineers can reproduce the issue.
4. For P1 emergency tickets, prefix the email subject with [EMERGENCY-OUTAGE].

Email Support Desk